Last updated: 6 October 2026
LaPahi Private Limited, operating La Pahi Palace Banquet & Resort, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you interact with La Pahi Palace through our website, WhatsApp, telephone, email, social media, CRM, booking channels or in person.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Mobile number and WhatsApp number
- Email address
- Address or location details shared by you
- Event type, event date and expected number of guests
- Room or accommodation requirements
- Booking and reservation details
- Enquiry, quotation and package information
- Payment and transaction details
- Communication history with our team
- Messages, documents, photographs or other information voluntarily shared by you
- Feedback, reviews and service preferences
- Technical information generated when you use our website, such as browser, device and basic usage information
We collect only information that is reasonably required to respond to your enquiry, provide our services, manage your booking or improve our customer experience.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations and package information
- Manage event, wedding, room and venue bookings
- Confirm reservations and payments
- Send booking updates, reminders and service information
- Communicate with you before, during and after an event or stay
- Provide customer support
- Maintain customer and booking records in our CRM
- Follow up on enquiries where appropriate
- Send promotional or marketing communications where permitted
- Request feedback or reviews
- Improve our services, operations and customer experience
- Prevent misuse, fraud or security incidents
- Meet applicable legal, accounting and regulatory requirements
3. WhatsApp Communication
La Pahi Palace uses the WhatsApp Business Platform provided by Meta to communicate with customers.
When you send us a WhatsApp message, or provide your WhatsApp number for communication, we may process information including your:
- WhatsApp phone number
- Profile name where made available by WhatsApp
- Message content
- Message date and time
- Delivery and read status
- Files, photographs or documents you choose to send
WhatsApp conversations may be connected with our internal SpancoX CRM so that authorised La Pahi team members can respond to enquiries, manage bookings, maintain conversation history and provide customer service.
We may also send service messages, booking confirmations, reminders or other permitted communications through WhatsApp.
Where WhatsApp requires an approved message template to initiate or restart a conversation, such messages may be sent through the WhatsApp Business Platform in accordance with Meta’s applicable rules.
Your use of WhatsApp is also subject to WhatsApp and Meta’s own terms and privacy practices.
4. CRM and Internal Systems
Customer information may be stored in our internal customer relationship management system, including:
- enquiry history
- event and booking details
- quotations
- payment schedules
- follow-up activities
- communication history
- customer service notes
Access is restricted to authorised personnel based on their role and business responsibilities.
5. How We Share Information
We do not sell your personal information.
We may share limited information where reasonably necessary with service providers that support our operations, such as:
- Meta and WhatsApp for business messaging
- Website and hosting providers
- Payment service providers
- Technology and CRM service providers
- Booking and travel platforms where you choose to book through them
- Vendors or service partners involved in fulfilling your booking
- Government or regulatory authorities where required by law
Such sharing is limited to what is necessary for the relevant service or legal requirement.
6. Marketing Communications
We may occasionally send information about La Pahi Palace services, offers, wedding packages, accommodation, events or promotions where permitted.
You may ask us to stop marketing communications at any time by replying STOP, asking our team directly, or contacting us at the details below.
Stopping marketing communication will not prevent us from sending necessary transactional or service-related communication about an active enquiry, booking, payment or event.
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- managing enquiries and bookings
- providing services
- maintaining business and financial records
- resolving disputes
- complying with applicable legal requirements
- maintaining legitimate business records
Information that is no longer reasonably required may be deleted, anonymised or archived in accordance with our internal retention practices.
8. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
Access to customer information within our internal systems is restricted to authorised users.
However, no electronic communication or storage system can be guaranteed to be completely secure.
9. Your Choices and Rights
Subject to applicable law, you may contact us to:
- ask what personal information we hold about you
- request correction of inaccurate information
- request deletion of information where appropriate
- withdraw consent where processing is based on consent
- stop receiving marketing communications
- raise a concern about how your information is being used
Withdrawal of consent will not affect processing that was already lawfully carried out before withdrawal, and some information may still need to be retained where required for an existing booking, transaction or legal obligation. India’s DPDP Act expressly provides for withdrawal of consent and expects it to be reasonably easy to exercise. MeitY
10. Cookies and Website Information
Our website may use cookies or similar technologies for basic functionality, analytics, security and performance.
Third-party services used on the website may also place cookies according to their own privacy practices.
You may control cookies through your browser settings where applicable.
11. Third-Party Websites and Services
Our website or communications may contain links to third-party services such as WhatsApp, Facebook, Instagram, Google, payment providers or online booking platforms.
Their handling of your information is governed by their own privacy policies, and La Pahi Palace is not responsible for the privacy practices of independently operated third-party services.
12. Children’s Information
Our services are primarily intended for adults arranging accommodation, events, weddings and related services.
We do not knowingly seek to collect personal information from children except where necessary in connection with a booking, accommodation or event and where such information is provided by or with the involvement of a parent, guardian or responsible adult.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.
The latest version will always be published on this page together with its effective date.
14. Contact Us
For privacy questions, requests or concerns, please contact:
LaPahi Private Limited
La Pahi Palace Banquet & Resort
NH 27, Sarisab Pahi
Madhubani, Bihar 847424
India
Email: info@lapahi.com
Website: lapahi.com
You may also contact us through our official WhatsApp or other published customer service channels.